The Art of the Touchpoint: Reframing Rituals in the Hotel Industry
By: NELSON Worldwide
The innovation of optimizing, amplifying, reinventing, and even eliminating established rituals across the hotel experience — purposely considering the impact on guests, staff, and strategic partners.
Now and in the future, smart lifestyle brands will invest in four key drivers in 2021: partnerships, convenience, day-usage, and outdoor experiences. Read more in the CCR article.
The Art of the Touchpoint: Reframing Rituals in the Hotel IndustryDownload PDF